Time differences between offices allow the Deltek learning team to devise learning products around the clock.
by Site Staff
November 19, 2012
DANIEL CARUSI
Vice President, Global Services, Deltek Inc.
When software company Deltek set up a new office in Makati, Philippines, and hired engineers to develop and test systems, the engineers didn’t understand the products they were hired to work on, and virtual training from subject matter experts in the U.S. was difficult because of a 12-hour time difference.
To address these problems, Deltek hired a team of learning professionals in the Philippines and integrated them into Deltek University, led by Daniel Carusi, vice president of global services, and made them part of the curriculum team, which develops customer training. This produced two teams working all hours of the day to create learning for employees and customers. The team created products such as:
• An internal website that acts as a central repository of information about the company’s products.
• A new employee portal with quick links and references for new employees, including a six-month assimilation program.
• Individual development plans devised with managers through an online system.
• A learning management system implemented through virtual collaboration in months instead of years.
• A program to develop subject matter experts in the Philippines through training with mentors in the U.S.
As a result of Deltek’s learning efforts, engineers in the Makati office have improved their skills and increased their ability to deliver higher-quality systems. The office is growing its own subject matter experts, and a comprehensive learning service has been created for customers and employees globally.
The company’s training programs are now rated by employees as the fourth-highest on a list of reasons to work at Deltek, and the Makati office has been rated as one of the Best Employers in Asia for Learning and Development by Asia’s Best Employer Brand Awards 2012.