Gold: Saba Software
Security vendor Kaspersky Labs has more than 2,700 employees operating in almost 200 countries. It serves 300 million people worldwide, including 20 million product activations per year. To serve this large customer base, it’s essential for the company to keep its workforce up to date with learning and development. Kaspersky employees used several different knowledge-sharing portals, and the company wanted to capture knowledge shared between employees.
To meet these needs, Kaspersky decided to implement an LMS that would enable collaboration and real-time communication among employees. The company turned to Saba and its Saba Cloud system, which provides social collaboration, training and crowd-sourcing.
The system organizes discussions, tracks issues and enables collaborative meetings and classes, either live or on-demand. All content is automatically indexed and searchable. Saba implemented and deployed the system within 45 days. It also offered a tool to introduce the system to Kaspersky employees and provide best practices.
Using the Saba Cloud system, Kaspersky managers now have a centralized place where they can organize, manage and track learning, as well as easily visualize the learning program, objectives and the progress employees are making. In the past it was difficult for people in one location to track training in another. Now management can review that training, recommend improvements and monitor its implementation.
They are also able to use the same training in multiple locations, providing consistency throughout the organization. Kaspersky can now capture conversations and file sharing between employees and customers formerly done through email threads.
The system has allowed the company to reduce the time it takes to create formal training and enabled it to shift training focus to social and collaborative programs. System use has increased by more than 10 percent for each month since it was implemented.
Silver: Interactyx Ltd.
Rotary International needed a way to get 1.2 million volunteers around the world to share information in an online setting. The social learning management system had to accommodate users who spoke many different languages, had different levels of experience navigating online environments as well as those who wanted to access it from a mobile environment.
Rotary chose the TOPYX social learning management system from Interactyx Ltd., which offers flat fees regardless of the number of users and supports 12 languages. The system also offered several community-building tools as well as bulk user management and role assignment, which allowed the company to get the right information to the right people regardless of location.
Using the TOPYX system, Rotary has been able to engage its members with an online learning and sharing environment. The company was also able to create 86 different social communities to support its diverse member base.