Gold: Ivy Planning Group
Human psychology is to Ivy Planning Group’s learning programs what wood pulp is to paper.
Ivy’s learning programs are founded on a group of subtle behaviors called microtriggers. The Rockville, Md.-based service management and consulting firm identified 58 behaviors that could have a negative impact on work relationships. Microtriggers could be seemingly harmless words or body language ticks that may cause individuals or groups to become less productive, become disengaged or even quit.
International Paper hired Ivy to create a learning program that would train front-line leaders in various business functions on inclusive leadership. The program also had to be translated into eight languages.
Ivy helped International Paper develop a learning program that provided a common language for global inclusion and diversity. The initiative also allowed leaders to understand how their microtriggers affect interactions between employees, colleagues and customers, and how to properly respond in situations where they were the sender, receiver or observer of microtriggers.
The learning initiative was delivered as a 60-minute Web-based course and led participants through various scenarios of real workplace situations where they might encounter off-putting but subtle behaviors. Participants were required to solve interpersonal workplace challenges in real-time and then take a quiz.
After completing the course, leaders reported an increased ability to discuss inclusion topics with employees and colleagues. They also noticed an increase in employee engagement, and the initiative allowed the company to save significantly on travel costs compared to its traditional instructor-led learning program.
Silver: Saba Software
E-Trade Corporate Services, a New York financial services firm, hired Saba Software to develop E-Trade University, an online education portal for corporate clients and internal associates.
Before partnering with Saba to improve its learning program, E-Trade only offered face-to-face training in limited locations in the United States, which was costly because of the time and resources required to reach a large audience. The company was looking to reduce training costs and improve training efficiency.
E-Trade University allows the firm to offer clients six different delivery channels of learning material, which lets users select the training method best suited to their preferred learning style. The program is intended to mimic an in-person classroom setting.
The six content channels are divided into biweekly and quarterly sessions — both live and on-demand — that allow clients to talk about what they’ve learned, share ideas and hear from course instructors. The program also lets client management assess employee learning performance.
The implementation of E-Trade University has led to greater cost efficiency and improved effectiveness for learning programs, as well as increased client satisfaction.
Bronze: Weejee Learning
Davita Healthcare Partners, based in Denver, specializes in dialysis care. Each new hire is required to complete a compliance training course within 30 days of starting his or her position; tenured employees must complete one annually.
To date, 50,000 Davita employees have been affected by Weejee’s learning program. Nearly 92 percent of those employees said Weejee’s program gave them a clear understanding of course material.
“To be recognized by CLO with this award is an exceptional honor. The compliance training program we created with Davita demonstrates the impact of learning solutions that are as interactive, engaging and fun as possible,” said Weejee Learning CEO Ian Huckabee.