With 90,000 global employees in 31 countries, HCL Technologies Ltd., an information technology services and consulting company, had difficulty scaling its existing training model to serve all employees.
by Site Staff
November 19, 2012
HCL TECHNOLOGIES LTD.
Technical Competency Enhancement for Enabling Development (TechCEED), the company’s learning and training arm, identified four major issues with HCL’s existing training model: learning requirements were diverse in different lines of business, which made customization difficult; there was no measurement to see if the training was relevant and aligned with business goals; the training process was not efficient; and the existing model was completely centralized, preventing flexibility.
Led by Associate Vice President Dhamayanthi N, TechCEED took these issues and developed a business-aligned training model centered on strategic delivery teams. Each team is attached to an academy, with an academy head who interfaces with other business enablers to identify training needs. TechCEED maintains control over all academies’ policies and standards to ensure quality and standardization.
The new training program uses the federalist model, simultaneously involving aspects that are centralized and others that are decentralized. In total, the business-aligned model saved $3.1 million in training expenses in the 2012 fiscal year and allowed the company to scale up its training with customized academies while maintaining general, centralized oversight.