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Humana: Guiding Enterprise Transformation
When Humana, one of the largest publicly traded health benefits organizations in the country, changed its existing business plan to pursue a customer-centric strategy, corporate education was key to the transformation.
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20 Frequently Asked Questions About ROI
The Corporate Executive Board reports that almost 80 percent of major learning organizations want to use return on investment to measure their success. This month, Jack Phillips answers 20 frequently asked questions about ROI.
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Learning at Work – The Fundamental Principles
As the pace of business grows faster and the stakes for learning organizations climb higher, there is more pressure to deliver results. CLOs must not overlook the fundamentals that help ensure success.
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Keeping ‘Learning’ in E-Learning
Many learning executives have mixed feelings about e-learning. By understanding how e-learning can go wrong, CLOs can ensure they design and build—or buy—the most effective learning solutions.
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E-Learning Development at the Speed of Business
E-learning can deliver rapid time-to-market of new knowledge and skills and can be a key to successful, quick response to new realities. However, existing e-learning development business models have proven to be time-consuming. Several rationales are given as reasons for this lag. Many argue that e-learning development processes are not efficient, well-defined or optimized. Others…
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Unleash Your Organization’s Hidden Potential: Diversity
Customer satisfaction and employee retention directly reflect the culture of an organization. If learning executives do not seek to improve performance through a focus on diversity, the business may be challenged.
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Teachers Teaching Teachers Online
E-learning and its various technologically advanced bells and whistles are part and parcel of today’s academic and corporate learning environments. Traditionally, the teacher-learner relationship is measurably enhanced by interactive face time and just-in
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E-Mail: Technological Breakthrough or Productivity Drain?
There’s a new kind of corporate battle raging in offices around the globe that has nothing to do with takeovers, mergers or acquisitions. It’s called an e-mail war. A recent survey by Novations concluded that less than 30 percent of all e-mail sent actual












