-
Graybar: Using Learning to Beat the Competition
Graybar Electric Company has a very specific learning philosophy: Create a lifelong learning environment where employees can develop and master the skills to provide the best services for the company, its customers and its suppliers.
-
Hilton International: Creating a Global Service Culture
Hilton International launched a corporate university to support workforce development around the world. By transitioning from classroom to e-learning, Hilton helps diverse employees achieve great things.
-
Cross-Selling: Serve Well, Then Sell
As consumers spend more money and spend it more often, they also expect higher levels of customer service. It is hard to think of a purchase for which service is not a central component, if not the entire source of value. Whether making a purchase in a de
-
Hyperion: Global Governance in Progress
Even medium-sized companies can go global. Hyperion is a leading enterprise software provider of business performance management solutions. The company employs approximately 2,400 people in 20 countries and manages a network of more than 600 partners worldwide that help install and support the company’s specialized solutions. It serves more than 9,000 customers–including 91 of the…
-
Corporate and Academic Convergence
One of the dubious distinctions of functioning in two worlds at the same time is the loss of credibility when straddling. Each side views with suspicion anything less than total commitment. Much of that uneasiness may stem from stereotypes: Academics inha
-
Turn the Channel: Learning for the Extended Enterprise
Providing learning to channel partners helps increase revenues and satisfy customers. Business Intelligence Board research reveals opportunities to build on efforts and create successful learning for the extended enterprise.
-
Saab: Rapid Deployment and the Extended Enterprise
With 240 dealers displaying the Saab logo nationwide, Saab Cars USA takes its technical and sales training responsibilities very seriously. Facing enormous pressure to meet faster new model introduction cycles and ever-more-complex training needs, Saab turned to CyberU and its Cornerstone OnDemand solution to deliver a rapidly deployable and scalable solution. Due to the limitations…
-
A Strange Footprint
This is the case today with the use of technology for learning. New technologies are, regrettably, mainly used as a supplement to or proxy for the classroom. There is huge gravity around “the way we’ve always done it.” For example, while the car had many advantages, most folks kept their horses for basic transportation until…












