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CNA Insurance: Supporting an Effective Workforce
Property and casualty insurer CNA’s knowledge and learning group is charged with bringing learning and development initiatives to approximately 11,000 employees in North America and Europe. As many of these employees are highly specialized, developing and delivering applicable, first-rate educational content can be demanding, but Tom Hilgart, vice president of the knowledge and learning group,…
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Meta-Lessons From the Net
Ten years ago, most business executives saw no value in the Internet beyond possibly cheaper communications. CIO magazine’s December 1994 issue sheepishly proposed “not to laud the future of electronic commerce nor to cheerlead the creation of a great national network that, like Godot, may never materialize.” A representative skeptic said, “So far, I haven’t…
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Peak Performance
A tale of three business leaders with one thing in common: First, there’s the chief learning officer, or similarly titled executive, in an organization’s learning division. CLOs work daily to develop, grow and maintain crucial skills. Then, there’s the human resources executive. HR leaders ensure the company is staffed at the right levels, and that…
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Vice Admiral J. Kevin Moran: Winning the Navy’s ‘War for People’
Taking the U.S. Navy into the 21st century required modernization and a focus on the “war for people.” Vice Adm. J. Kevin Moran is helping deliver a revolution in learning to help the Navy win the battle for talent.
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Humana: Guiding Enterprise Transformation
When Humana, one of the largest publicly traded health benefits organizations in the country, changed its existing business plan to pursue a customer-centric strategy, corporate education was key to the transformation.
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20 Frequently Asked Questions About ROI
The Corporate Executive Board reports that almost 80 percent of major learning organizations want to use return on investment to measure their success. This month, Jack Phillips answers 20 frequently asked questions about ROI.
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Learning at Work – The Fundamental Principles
As the pace of business grows faster and the stakes for learning organizations climb higher, there is more pressure to deliver results. CLOs must not overlook the fundamentals that help ensure success.
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Keeping ‘Learning’ in E-Learning
Many learning executives have mixed feelings about e-learning. By understanding how e-learning can go wrong, CLOs can ensure they design and build—or buy—the most effective learning solutions.












