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Cracking the Code
When it comes to spotting patterns in the evolution of technology and learning, sometimes the informal conversations at professional conferences can be the most insightful. Discussions at Chief Learning Officer magazine’s Spring 2005 Symposium—when seen collectively—begin to reveal such a pattern. Steven Schuller, vice president of Wyndham International, revealed that he is developing knowledge networks…
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Workforce Performance Improvement: Impacting Business Goals
As learning and HR move beyond traditional roles to focus on workforce performance, traditionally transactional departments must become strategic functions. Learning leaders can follow nine steps to achieve business results.
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AirTran: Simulating Success to Create the Real Thing
The airline industry always has been fiercely competitive. The economic strife of recent years has made the battle for passengers, and in some cases staff, even tougher, particularly for smaller airlines. A few years ago AirTran Airways was having trouble finding qualified candidates for its reservation centers in Atlanta and Savannah, Ga., which handle more…
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Overcoming Challenges in Learning and Development
Economic, social and technological changes are affecting the increasingly global workforce. Research suggests a shortage of skills for future job roles. Next-generation CLOs must answer strategic questions to overcome these challenges.
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Connecting Corporate and Academic Internet Learning
Parallel lines continue on forever without intersecting. Are corporate education and academic Internet learning similarly hurtling down parallel paths? Largely yes, but not to worry: It can all turn out for the best if we recognize that the problem isn’t separateness, but a lack of systematic connections. Why systematic connections? First, Internet education expands the…
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Learning on the Radar Screen
For this month’s column, I asked 120 senior learning executives to build a “radar screen” of the things they see on the horizon for learning, and to add a few of their predictions. Here is a summary of their idea-filled flip charts: Content to the device: As the use of handheld devices grows, organizations will…
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Blended Learning: Reinforcing Results
The Research Institute of America has documented declining retention following course completion. Through careful planning and thoughtful partnership, blended solutions can yield impressive results.
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Performance Coaching Breakthrough
The lack of process integration, breakdown in management communication and vacuum of accountability create problems with learning in performance-based environments. Coaching is one possible solution.












