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J.C. Penney’s Deborah Masten: A Passion for Learning
At J.C. Penney, service is central to the success of the business. With 150,000 associates and 1,021 stores, it’s up to learning and development professional Deborah Masten to ensure employees have the knowledge and capabilities necessary to provide the b
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E-Learning Success: Engaging Organizations, Motivating Learners
E-learning comes in ever-increasing varieties today, making it possible for all organizations to enable, extend and enhance learning for thousands of workers. In many organizations, however, it’s not the e-learning creating success but rather the people b
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Jo-Ann Stores: Crafting Old and New Learning for Impact
Jo-Ann Stores: Crafting Old and New Learning for Impact
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Blue Cross and Blue Shield of Kansas City: Using E-Learning to Prep Internal Advancement
Blue Cross and Blue Shield of Kansas City: Using E-Learning to Prep Internal Advancement
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Waste Management: Centering Training and Development on Field Operations
Waste Management Inc. recently revamped its learning and development approach to improve the efficiency, effectiveness and consistency of training for its approximately 50,000 employees. It was a process that requrired a new mindset — as well as a bit of
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Industry Honors
When one person tells you something, it’s interesting to hear. When groups of people tell you something, you’ve probably spotted a trend. When everyone seemingly is on the same page, consider it a landslide. I’ve seen that theory firsthand now, as I’ve experienced four events over three months that all had one thread in common.…
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The Chief Learning Officer’s Investment Portfolio: Beating the Street
For the fourth straight year, the outlook is optimisitic for training budgets to grow. A greater number of training executives expect larger budgets, foresee an increased use of external training providers and plan to make significant investments in learn
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Online and Traditional Degrees Differ in Expectations, Not Results
Learning is a continual activity that takes place at multiple locations inside and outside of the enterprise, as well as online and offline. Researchers at Philadelphia’s Drexel University recently completed a comparison study that examined differences be












