Technology
Innovations in technology are forever transforming the learning and development industry. Management needs to continue to immerse themselves in these transformations in order to keep up with current trends and changes in competing companies.
Caterpillar: Building Best Practices in E-Learning
Caterpillar Inc. is a Fortune 100 company with 67,000 employees working in nearly 250 facilities around the globe. A technology leader and the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial
Does Buying E-Learning Make Us ‘Carpenters’?
I’ve been around long enough to remember when VCRs first hit the educational market. It was the first technology-based instructional tool I had seen in my young career as an educator. It was flashy, held incredible promise and was single-handedly going to
E-Learning: Making It All Happen
It does not matter whether your e-learning initiative is intended to solve a departmental problem, to update your training function or to initiate a cultural change. Often, the hardest step is taking a first step. Your success will rely on what we call “T
Blended Learning and Business Change
Online delivery of training (i.e., e-learning) has surpassed the early-adopter stage, and companies find that the longer they use it, the more they use it. A cost-cutting slant has been effective in fostering its growth as a tool at the disposal of traini
Is Your Learning Department Strategic or Just Necessary?
In a recent Harvard Business Review article titled “IT Doesn’t Matter,” Nicholas Carr questioned the strategic value of IT. Carr argues that the pervasiveness of IT makes it necessary, but strategically irrelevant. I read the article and thought, “
The Myth of Training ROI
You read the books and numerous articles about ROI, attended countless conference sessions, talked with “expert” consultants and even tried to implement your own with minimal results. You studied the formulas associated with ROI and have the structure in
Dade Behring: Finding a Cure Through Education
As a leader in clinical diagnostics, Dade Behring provides products and systems for laboratories throughout North America and beyond. Training at Dade Behring is focused on products and reaches internal employees as well as customers. According to Nick Pa
LMS: Your Key to Competitive Advantage
Can a call-center attendant, in the critical moment, quickly find the answer a customer requires to remain loyal? Does a company know if its investment in new product sales training actually contributes to increasing revenue? Overflowing and unmanageable,
BC Hydro: The Power of Learning
BC Hydro, one of the largest electric utilities in Canada, serves more than 1.6 million customers with electricity generated at over 30 hydroelectric and thermal power plants. As an electric utility, the company is required to comply with government-manda
Outfitting Education: Making Learning in Fashion
Providing good training programs and reference materials people appreciate is like building a good wardrobe. You have to have clothing appropriate to many different kinds of weather conditions and a variety of situations. And if you are like most trainers
CNA Insurance: Leading With Blended Learning
In the spring of 2002, CNA Insurance decided to dramatically change its leadership strategy through a new performance management process. The new process set in place a set of performance-planning tools and processes that affected more than 2,300 managers
Blended Learning: Finding What Works
Blended learning is the latest buzzword in corporate training. It sounds so simple—mixing e-learning with other types of training delivery. But now that Internet training is so widespread, where does it fit? What are the best ways to “blend” delivery type
Building the Case for Education Investment
CLOs know that learning is imperative to success with enterprise software rollouts, but how do you justify your case to the other leaders of your organization? With PeopleSoft’s help, learning executives can not only build the case to justify investments