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Learning’s Place During CEO Transitions
Because CEO transitions now occur more frequently, it is especially important for companies to execute those transitions effectively.
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Improving Customer Service Through Learning
When clients need support or assistance, an organization’s ability to address and resolve those matters consistently, in a quality manner, is a key component.
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Producing a Global Learning Environment: Ingersoll Rand University’s Rita Smith
Beginning her career as a high school teacher, Rita Smith learned about corporate education where many people do their best learning: in a library.
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Capitalize on Your Human Capital
If executed correctly, a quality learning program will provide your employees with the requisite skills they need to do their jobs well.
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CLO Negotiations: Part 2
Most are familiar with the cliché “There’s more than one way to skin a cat,” a phrase that easily can be applied to teaching and practicing negotiation skills.
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Watch Out, Leaders — Iceberg Ahead
The iceberg analogy (you can see only 10 percent above the surface, and the danger lies in the 90 percent hidden below the water) plays into a common CLO challenge for leadership development: How do you develop competencies in that hidden 90 percent?
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Comcast: Turning Customer Service Agents into Performance Coaches
Customer service can be a key competitive advantage in the global marketplace. It can differentiate among best-of-breed organizations, and those industry practitioners point to it as a cautionary tale.
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Blended Delivery: Mixing Modalities
Today, blended learning refers to the range of delivery options available to learning professionals, including classroom-based, instructor-led training; synchronous or asynchronous e-learning; portable technologies and on-the-job training. With so many al
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
Measurement
The overall performance of a business can be measured in a number of ways. Its success can be evaluated based on the organization’s training and learning programs, and its ability to adapt to change.
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