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Measuring Intellectual Capital: The Value of Performance Testing
Learning executives must be able to measure the skills of their workforce for multiple purposes. Being aware of employees’ skills not only helps CLOs prescribe new learning initiatives, but it also enables them to measure the success of those initiatives
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U.S. Navy and EDS: A Military-Civilian Training Partnership
The Navy Marine Corps Intranet (NMCI) is an enterprise-wide computer network that can connect more than 360,000 Sailors, Marines and civilian employees of the Department of the Navy at more than 300 bases in the Unites States as well as at several oversea
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CLO as CEO: Ultimate Presumption or Natural Progression?
Recently, Chief Learning Officer magazine put together and distributed a four-page survey seeking perceptions of current and subsequent issues affecting the future directions of CLOs. Although comprehensive and detailed, the survey wisely invited responde
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Business-Based Learning: Methods to Ensure Profitable Programs
The basic question, ‘So, how do training activities become profitable?’ does not have an easy answer. Some folks try to throw technology at difficult situations. But, poorly executed technology solutions will only worsen the environment.
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The MONY Group: Investing in Education
MONY recently expanded its e-learning platform and the accompanying courseware to focus on providing training that will emphasize quality financial services and advice so that clients will benefit from a uniform, high-quality experience. The new e-learnin
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PNC Bank: Counting on High-Tech Training
Pittsburgh, Pa.-based PNC Bank is one of America’s largest banks. With more than 700 branches, the organization’s Regional Community Bank (RCB) offers lending, deposit and online investment services to approximately 2 million households and 190,000 busine
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Extraordinary Productivity
As human beings, we perform best and make changes most effectively when we have a clearly defined mission before us that really matters, when we understand precisely when and where to invest our energy, when we derive fuel from positive, hope-filled emoti
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Who Knows?
What would you think of an assembly line where workers didn’t know where to find the parts they were supposed to attach? Absurd, you say. Heads would roll. Yet for knowledge workers, this is routine.











