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Manager’s Quiz: Are You a Coach or a Referee?
If you’re a manager-coach, you’re ensuring that your employees are experiencing as much success as possible. If you’re a manager-referee, you’re waiting for your staff to make mistakes so that you can run interference, call a penalty and tell the person w
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The Key to Improving the Bottom Line Could Be a Game
There is a disturbing yet common misconception among Fortune 500 and Fortune 1000 companies that the majority of employees understand the financial roles they play in their organizations. According to a recent survey by training, performance enhancement a
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Achieving Impact: Bronze Award
Don Ronchi Vice President and Chief Learning Officer Raytheon Company Modern enterprises often measure learning impact with metrics, definitive numbers to support the belief that learning initiatives affect the bottom line. Raytheon Company is no different. As vice president and chief learning officer for Raytheon Company, Don Ronchi has used some 30 years of learning…
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Leading Business Change: Silver Award
Carol Black Vice President, Organization and Human Resource Development PacifiCare Health Systems PacifiCare, a managed care health insurance company with millions of clients nationwide, faced severe challenges to the survival of the organization three years ago. The company had three CEOs during the span of a year, had no strategic plan to speak of, was…
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Learning Innovations: Silver Award
Bryan Bergsteinsson Group Vice President University of Toyota Bryan Bergsteinsson, group vice president of the University of Toyota, Toyota Motor Sales U.S.A., led the creation of the University of Toyota, the learning support arm for Toyota Motor Sales, as part of Toyota Motor Sales’ “New Era Initiatives.” The phrase “new era” brings to mind a…
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KLA-Tencor Corp.: Integrating Learning and Company Action
For semiconductor manufacturers such as Intel and Texas Instruments, building the wafers, or the matrix of information computer chips that make up a large part of their business, brings a high potential for error. KLA-Tencor builds process-control solutions to correct these errors with inspections at each phase of productivity that can maximize yield and identify…
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Connecting Middle Managers: The Next Wave of Leadership Development
Leadership must think ahead to prepare for inevitable succession and future challenges. Talent management identifies future leaders among the middle managers and prepares them for the road ahead.
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8th Habit Leadership, Part 1
I don’t know how much money has been spent in our society on what is called leadership development, but it must be in the billions. Few organizations lack a leadership training program, whether it be a full curriculum or a course at a local college. Succession programs often include leadership training that lasts for years.…












