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20 Frequently Asked Questions About ROI
The Corporate Executive Board reports that almost 80 percent of major learning organizations want to use return on investment to measure their success. This month, Jack Phillips answers 20 frequently asked questions about ROI.
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Learning at Work – The Fundamental Principles
As the pace of business grows faster and the stakes for learning organizations climb higher, there is more pressure to deliver results. CLOs must not overlook the fundamentals that help ensure success.
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8th-Habit Leadership, Part 2: Two Mindsets
In my last column, I pondered the millions of dollars organizations spend on leadership development without achieving any significant breakthrough in leadership effectiveness. I think I know why there’s no breakthrough. Those millions are wasted because our models for leadership training are hopelessly out of date. We are stuck in a mindset of leading organizations…
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Building Leadership Skills for 2005
Each new year brings with it the inevitable resolution-making—but not just by individuals. Organizations are busy creating goals and highlighting areas for development, as well as planning budgets and strategies to guide enterprise activities in the comin
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Reducing Time-to-Proficiency in Global ERP Deployments: A Five-Phased Approach to Effective User Training
A 1% increase in productivity typically produces more than 10 times the impact of a 1% decrease in training costs. Effective training reduces “time to proficiency,” as well as overall training time, and empowers your users — in all regions — to interact f
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Customer Education: Expanding Revenue and Driving Business Growth
High-performing learning organizations are twice as likely to offer customer or channel partner education. These companies understand that learning enables top-line growth and increases shareholder value.
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Learning That Leads to High Performance
A survey of 285 learning executives conducted by Accenture Learning clearly demonstrated a link between the most effective learning organizations and the overall performance of the companies they serve. Companies that demonstrate high-performance learning characteristics–about 10 percent of the survey sample–also return better revenue and profit growth compared to their competitors and industry peers. These…
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GE Consumer Finance: Expanding Global Training, Expanding Business
As vice president of training and development for GE Consumer Finance, Ginny Ertl is responsible for creating a global learning community. With her help, 32,000 employees help bring good things to light.












