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American Express: Reinforcing Leadership Development
Over the past few years, American Express has embarked on an ambitious plan to implement enterprise-wide blended leadership development. While CEO Ken Chenault streamlines the company’s core operating businesses, reducing costs and headcount, he also has called on the Talent Acquisition & Development organization to strengthen its high-potential and leadership ranks. Fortunately for Chenault, Katharine…
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Bank of America: Investing in the Future of Learning
Committed to meeting higher standards for its customers, shareholders and associates, as well as the communities it serves, Bank of America invests in learning and development to deliver on its promise.
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Leaderless Teams: Achieving More
To achieve the most impressive business results, organizations need to forget ‘thinking outside the box’ and focus on objective-focused leadership, collaboration and new decision-making and problem-solving methods.
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Strong Interpersonal Skills, Versatility Make Better Managers
Company leaders have always known it, but recent research has confirmed that interpersonal skills are effectively linked to managerial job performance. The TRACOM Group recently polled 127 managers in one division of an international publishing company fo
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Productive Procedures to Overcome Performance Impediments
To meet productivity goals, learning and development components must be available at all levels of the business. Organization, written procedures and a learning culture help boost productivity and the bottom line.
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Discover: It Pays to Develop Leaders
It may pay to Discover for customers, but Discover Financial Services, the credit services division of Morgan Stanley, found that it also pays to invest in learning and development for all levels of its workforce. “Our mission is to ensure that our employees are equipped to provide the best service, to perform within a culture…
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Yale-New Haven Health System: Adapting to Growth Transitions
With three hospitals and multiple affiliates throughout Connecticut, the Yale-New Haven Health System serves more than a million patients each year. This private nonprofit company has grown significantly in the past few years: It had about 12,000 employees and revenues of around $1.5 billion last year, compared with less than 10,000 workers and $1 billion…
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TIAA-CREF Seeks Instructional Design Team For Charlotte, NC Location
Strong leader needed to manage diverse projects and teams to design, develop and deliver training. Responsibilities include: direct the development of instructor led, on the job, self paced, on-line and paper based training create and design adult education for such programs as On-Boarding, Product Knowledge, How to Sell, How to Manage, Leadership Development and Train…












