Leadership Development

Chicago, Jan. 25, 2013 — Hundreds of chief learning officers, corporate executives and talent development experts from around the world will convene March 18-20 in Austin, Texas, at Chief Learning Officer magazine’s Spring 2013 CLO Symposium.

The emotional aspect of customer service is most critical, according to a new survey, as one in three respondents preferred being treated well over having their issues immediately resolved.

Thomas Volk, an enterprise technology executive, started his career with HP before moving to the U.S., where he spent more than five years in a variety of global sales and marketing roles.

We asked our LinkedIn followers: What should talent leaders be doing to retain and develop high-potential talent whose skills might be outdated? Here are some responses.