DEBBIE COTE
Assistant VP of Retirement Services Training, MassMutual Financial Group
To achieve the goal, executives stressed the importance of growing the business and industry knowledge in its 1,100-member workforce. Under the direction of Debbie Cote, assistant vice president of retirement services, the learning and performance division established a new core curriculum, which included more than 30 e-learning modules and a manager roadmap to help assimilate new employees. MassMutual already has increased market share from 2 to 3 percent in the last year, and is aiming for 4 percent by 2015.
