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  1. I want to thank you for the Best Practices article you submitted on January 26, 2017.

    I think you have covered some important points regarding the increasing similarity in organizations. Every firm these days seems to be ‘committed to incredible customer experiences,’ or ‘Best Quality,’ or have built almost identical, but mostly incomprehensible, visions statements. You can’t tell one firms vision statement from another.

    In our work (we focus on employee production skills training,) for a wide variety of manufacturing, hospitality, food processing, and pharmaceutical clients.

    We’ve found that almost every task has, at its root, a process. While that is a logical supposition when working in a manufacturing firm, the same is true of a marketing task as well. However, here is where I agree with your premise, whole there may be a stated ‘best practice,’ it leaves out the option of adapting and adopting variations in approaches, that allow for a degree of autonomy in the employee’s ownership of the task.

    We are not programming robots. We are dealing with highly creative human beings, who can develop alternative methods that fit their needs.

    A ‘best practice’ may begin with a Standard Operating Procedure, there has to be room for some degree of individualization, or we risk dehumanizing the workforce, a soul-destroying result of standardization.

    Thank you for an interesting article.

    Regards,

    Shaun Browne,
    onthejobtraining.com

  2. I want to thank you for the Best Practices article you submitted on January 26, 2017.

    I think you have covered some important points regarding the increasing similarity in organizations. Every firm these days seems to be ‘committed to incredible customer experiences,’ or ‘Best Quality,’ or have built almost identical, but mostly incomprehensible, visions statements. You can’t tell one firms vision statement from another.

    We’ve found that almost every task has, at its root, a process. While that is a logical supposition when working in a manufacturing firm, the same is true of things like marketing tasks as well. However, here is where I agree with your premise, while there may be a stated ‘best practice,’ it leaves out the option of adapting and adopting variations in approaches, that allow for a degree of autonomy in the employee’s ownership of the task.

    We are not programming robots. We are dealing with highly creative human beings, who can develop alternative methods that fit their needs and still achieve overall objectives.

    A ‘best practice’ may begin with a Standard Operating Procedure, but there has to be room for some degree of individualization, or we risk dehumanizing the workforce, a soul-destroying result of standardization.

    Thank you for an interesting article.

    Regards,

    Shaun Browne,

  3. The best 2 quotes on Best Practice…..
    The first deals with its origins: “Success is a lousy teacher. It seduces smart people into thinking they can’t lose.” (Bill Gates)
    The second deals with industry adoption: “Imitation is the sincerest form of collective stupidity.” (Bill Munro)


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