TONDA PRIYANTO
Senior Manager of Telkom Learning Center, Telkom Indonesia
Telkom Indonesia, the country’s largest telecom company, needed to use advanced technology to train its employees. It was a faster and more effective way to close competency gaps, and it would save the company a lot of money.
The company, under the direction of Tonda Priyanto, senior general manager of the learning center, uses digital learning, including e-learning, learning channels and mobile learning. The e-learning is multimedia-based and interactive. For instance, there’s an interactive simulation available for field workers who install new equipment. The learning channel is a video learning content system, which can broadcast or be made available on-demand on the company intranet. Mobile learning is designed to work in tandem with the other forms of learning, but is mostly created to be consumed in bite-sized form — short and instant.
In terms of digital learning, to date there are more than 200 e-learning training modules and 1,000-plus learning videos on topics such as business, marketing, finance, human capital and telecommunication.
When using traditional forms of training such as classroom, there would be an average cost of $102 per employee excluding the price for class infrastructure. For digital learning that amount has been reduced to $5.80 per employee. Further, that cost is expected to drop even more as the number of users grows. Other benefits associated with digital learning include reduced need for travel, a more efficient utilization of existing resources, saving time and the ability for individuals to access learning anytime, anywhere.
This move toward technology is a boon for the company, especially since in a 2011 annual survey employees expressed their interest in using new technologies such as mobile and video learning.
