-
The Home Depot: Building Continuing Education
As the world’s largest home improvement retailer, The Home Depot is certainly no stranger to the concept of construction. The 1,504 Home Depot stores throughout the United States, Canada, Mexico and Puerto Rico (including the Expo Design Center brand) dai
-
Siemens Health Services: Complying With HIPAA Requirements
Flash-forward to April 2003. An employee sends an e-mail and unwittingly commits a confidentiality breach that could be punishable by law under HIPAA. If employees cannot recognize protected health information, or if they lack the know-how to safeguard it
-
Whirlpool: Innovation and Organizational Learning
Three years ago, Whirlpool Corp. launched a global innovation initiative to differentiate itself from its competitors by delivering unique products and solutions to make customers’ lives easier. This initiative was far from simple sloganeering. The initia
-
Case Studies in the ROI of Training
Determining the return on investment (ROI) for training programs can be one of the most difficult, yet necessary, responsibilities of the chief learning officer. Senior management wants to know that its investment in training is contributing to the succes
-
Frank J. Anderson Jr.: Training the Supply Lines of Defense
Like everything but trouble, supplies don’t just appear. Any large military contingent comes with a corps of acquisition technology and logistics specialists, specially trained to keep everything marching forward. The U.S. military, under the control of t
-
American Pacific Mortgage: Reducing Needs, Leveraging Resources
American Pacific Mortgage, a residential and commercial mortgage company with 62 branches in six states, was faced with the challenge of increasing employee efficiency with loan processing and branch management software. The company projects extensive gro
-
Live Learning on the Web
In today’s business environment, where learning and knowledge transfer are essential to the success of every organization, chief learning officers must find ways to accelerate skills development and information flow. Combine this with the need to maximize
-
Evaluating E-Learning: A Lesson From Pharmaceuticals
“You should be shot,” declared Bob. My presentation was on how to sell e-learning to upper management, and the real-world case study I presented emphasized some dramatic, multimillion dollar cost savings. “E-learning should not be about cost savings,” Bob











