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The Desire to Collaborate
Over the past three years, the enterprise conferencing market has been under attack by Web conferencing providers. For years, the competition among videoconferencing companies was brutal enough, but the rapid growth and acceptance of Web conferencing comp
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CenterPoint Energy: Powering Up Learning
CenterPoint Energy was formed in October 2002 when Reliant Energy split its regulated and non-regulated companies. The unregulated company became Reliant Resources, and the regulated company became CenterPoint Energy. CenterPoint Energy is now one of the
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Business & Training: On the Same Page
Have you ever been in a meeting between two competing departments or groups? One of the more interesting dynamics during these interactions is how each side will often misinterpret the other. Having met with both sides following these meetings, I am often
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Ed Sketch: Ford’s Drive Toward Quality Education
Everyone who has spent any time around business knows about the innovations Henry Ford brought to the industrial world, first and foremost with the creation of the assembly line production system. It’s not surprising that the Ford Motor Co. is still an in
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Minolta: Developing a Quality Team
With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio
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Using Adult Learning Theory
Have you ever wondered why some training products are more effective than others? Training your end-users how to use a new application should be pretty straightforward, right? We’ve thought a lot about this question. The conclusion we came to shouldn’t
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Outsourced Learning: Improving the Strategic Role of Training and Development
For many years, senior training and development managers have had to work hard to prove that they can play a truly strategic role within their organizations, often in vain. That is, until recently. Due to a confluence of events, things are beginning to ch
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CompuCom: Investing in Certified Solutions
Certification programs exist in many disciplines, from car mechanics to airline pilots, from accountants to nurses. But in few industries is certification so heavily relied upon as it is for Information Technology (IT) professionals. For these technologic











