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ROI Best Practices
For years, there has been debate about the appropriateness of ROI as a measurement tool for learning and development. Today, the debate has shifted to the ways in which ROI can be integrated into other measurement
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Metro Government: Managing Project Management
The Metro Government is the administrative body for the City of Nashville, Tenn., and the surrounding area within Tennessee’s Davidson County. One of a handful of metropolitan governing bodies in the United States, the organization includes more than 20,0
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Online Education in the Corporate Context
We have all heard the rhetoric about how online education is changing the face of education by training workers for the fast-moving global economy of the new millennium with cutting-edge programs. Nevertheless, an accurate understanding of the online
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Giant Eagle: Technology-Driven Training Results
Giant Eagle, headquartered in Pittsburgh, Penn., employs around 32,000 people and operates 213 supermarkets in Pennsylvania, Ohio, Maryland and West Virginia. Human resources managers located in each individual store manage the people side of the equation
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Kinko’s: Documenting Success
With 20,000 team members working in more than 1,100 different locations, Kinko’s understands the value of training that can be delivered anytime, anywhere. To help reduce costs associated with instructor-led training and to enable a blended learning solut
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Eaton Corp.: Measuring Education Diversity
Eaton Corp. is a diversified international manufacturer that had sales in 2002 of $7.2 billion. Eaton University is responsible for the training and development needs of the corporation’s 51,000 employees, in more than 50 countries. To handle the needs of
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Best Practices in Learning Measurement
A top question often asked of organizations creating and revising processes for learning measurement is, ‘What are the best practices?’ This question is asked more and more because training departments are being asked to prove their value more and more. I
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The Next Generation of Live Learning
Today’s online classrooms (referred to by many as “virtual classrooms”) are effective in disseminating training content to a large number of remote learners. Online classrooms deliver live training along with the ability to archive the live training sessi












