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Lands’ End: Learning That Fits
Lands’ End, one of the largest catalog retailers in the world, has built a successful business by combining high-quality customer service with comfortable, well-made clothing that fits. Over the years, the company has also built a reputation as a great pl
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Outsourcing Enterprise Learning
The business process outsourcing (BPO) market has been a reality for decades. Many of the core functions of a corporation, such as information technology, retirement and payroll processing, have been outsourced. Now, the issue on the minds of chief learni
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Creating the Demand for Education
If you’ve been following the trade journals and learning and development conferences, you’ve probably noticed that an awakening of sorts is going on. The fact that we are even addressing motivation as a factor in learning is a sure indication that we as a
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Unilever: Developing Leadership Competency
In 2000, Unilever, one of the world’s leading foods, home and personal care companies, initiated a five-year, comprehensive change program aimed at improving the company’s growth. As part of that program, Unilever implemented the Leadership Growth Profile
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American Skandia: Partnering With Middle Managers
American Skandia is an innovative financial services firm that offers investment products to investment professionals, who in turn offer these products to their clients as appropriate. In this fast-moving industry, it’s an incredible challenge to keep the
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The Role of Middle Managers in Learning
As an aspiring educator in public education, my professors and mentors taught me that the teacher’s first responsibility is to the learners and to helping those students achieve their learning outcomes. That means that teachers have an obligation to utili
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E-Learning in the Government Market
Public- and private-sector organizations have much to learn from each other when it comes to learning management strategies. While public-sector organizations have embraced automation of training and competencies much faster than private-sector companies,
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Have We Gone Too Far With JIT Training?
I remember exactly where I was when I first heard it. I was sitting with around 4,500 attendees at the Computer Training and Support Conference in Orlando, Fla. The keynote on the stage was using this new acronym to define training. He kept saying “JIT tr











