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Blended Learning and Business Change
Online delivery of training (i.e., e-learning) has surpassed the early-adopter stage, and companies find that the longer they use it, the more they use it. A cost-cutting slant has been effective in fostering its growth as a tool at the disposal of traini
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Is Your Learning Department Strategic or Just Necessary?
In a recent Harvard Business Review article titled “IT Doesn’t Matter,” Nicholas Carr questioned the strategic value of IT. Carr argues that the pervasiveness of IT makes it necessary, but strategically irrelevant. I read the article and thought, “
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The Myth of Training ROI
You read the books and numerous articles about ROI, attended countless conference sessions, talked with “expert” consultants and even tried to implement your own with minimal results. You studied the formulas associated with ROI and have the structure in
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Dade Behring: Finding a Cure Through Education
As a leader in clinical diagnostics, Dade Behring provides products and systems for laboratories throughout North America and beyond. Training at Dade Behring is focused on products and reaches internal employees as well as customers. According to Nick Pa
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LMS: Your Key to Competitive Advantage
Can a call-center attendant, in the critical moment, quickly find the answer a customer requires to remain loyal? Does a company know if its investment in new product sales training actually contributes to increasing revenue? Overflowing and unmanageable,
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BC Hydro: The Power of Learning
BC Hydro, one of the largest electric utilities in Canada, serves more than 1.6 million customers with electricity generated at over 30 hydroelectric and thermal power plants. As an electric utility, the company is required to comply with government-manda
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Outfitting Education: Making Learning in Fashion
Providing good training programs and reference materials people appreciate is like building a good wardrobe. You have to have clothing appropriate to many different kinds of weather conditions and a variety of situations. And if you are like most trainers
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CNA Insurance: Leading With Blended Learning
In the spring of 2002, CNA Insurance decided to dramatically change its leadership strategy through a new performance management process. The new process set in place a set of performance-planning tools and processes that affected more than 2,300 managers












