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E-Learning: Gaining Business Value Through Six Sigma
As its use in organizations increases, e-learning is evolving from being a new initiative to becoming just another business process. Much of this paradigm shift is being driven by businesses that are moving away from envisioning the potential of e-learnin
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Corey Jack: Banking on Education
Heading the learning and development operations for a financial institution operating on an international platform requires flexibility, vision and proactive planning. As the executive head of BMO Financial Group’s Institute of Learning, Corey Jack is abl
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Caterpillar: Building Best Practices in E-Learning
Caterpillar Inc. is a Fortune 100 company with 67,000 employees working in nearly 250 facilities around the globe. A technology leader and the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial
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Does Buying E-Learning Make Us ‘Carpenters’?
I’ve been around long enough to remember when VCRs first hit the educational market. It was the first technology-based instructional tool I had seen in my young career as an educator. It was flashy, held incredible promise and was single-handedly going to
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E-Learning: Making It All Happen
It does not matter whether your e-learning initiative is intended to solve a departmental problem, to update your training function or to initiate a cultural change. Often, the hardest step is taking a first step. Your success will rely on what we call “T
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Blended Learning and Business Change
Online delivery of training (i.e., e-learning) has surpassed the early-adopter stage, and companies find that the longer they use it, the more they use it. A cost-cutting slant has been effective in fostering its growth as a tool at the disposal of traini
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Is Your Learning Department Strategic or Just Necessary?
In a recent Harvard Business Review article titled “IT Doesn’t Matter,” Nicholas Carr questioned the strategic value of IT. Carr argues that the pervasiveness of IT makes it necessary, but strategically irrelevant. I read the article and thought, “
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The Myth of Training ROI
You read the books and numerous articles about ROI, attended countless conference sessions, talked with “expert” consultants and even tried to implement your own with minimal results. You studied the formulas associated with ROI and have the structure in











