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Analytics: The CLO’s Case in the CEO’s Language
One measures, of course, to impact decision-making. The purpose of any measurement is to provide meaningful, objective and accurate information to facilitate that decision-making. The context and type of decision drives the measurement effort. This is why
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Why Does Learning Matter?
Today, executive management understands that organizational learning enables organizational performance. It enables agility, change and growth. Because it is the centerpiece of the strategy to recruit, retain and leverage the most talented people, learnin
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Jim Caprara: Connecting Education and Nextel Strategy
As a leading provider of wireless communications services, Nextel Communications Inc. attained its success in the marketplace through exceptional customer service and training like that directed by Jim Caprara, vice president, human resource development (
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Education Is the Answer
Surviving and thriving in today’s business environment is anything but easy. From internal politics to competitive pressures, business leaders like you daily face a series of crises, challenges, hurdles and hindrances. It may be little comfort, but at
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The Changing Face of Community
When e-learning first hit the scene, I remember having a lengthy argument with a colleague of mine regarding how “impersonal” learning was going to become. The most frustrating part of the interaction was that my friend, like a 2-year-old, continued to co
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The Need for ‘Evidence-Based Training’
In 1996, in an editorial published by the British Medical Journal, David Sackett, M.D., offered a simple definition of “evidence-based medicine” and urged his colleagues to adopt its tenets. Put simply, evidence-based medicine is the deliberate use of evi
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Want E-Learning Accepted? Show Them the ‘Real’ Money
If managers could demonstrate a return on investment (ROI) for e-learning, would that make a compelling case for the acceptance of e-learning by decision-makers? Financial projections alone may not be enough to satisfy a skeptical audience. To make those
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The CLO’s Path
Executives who make investment decisions around learning, whether they’re called “chief learning officer,” “vice president of learning and development” or some other title, come from diverse backgrounds. Many learning executives work their way up through











