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Intellicare: Managing Patient Relationships Through Learning
It would be something if every enterprise had a staff of well-seasoned agents to give customers advice and keep them healthy. Even better, what if your enterprise was made up of a staff of trained agents–nurses–whose job is to keep patients healthy?
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Centralizing Back-Office Functions Means More Money for Learning
Outsourcing corporate back-office functions means significant bottom-line savings in learning. The back office involves the set of services that can be centralized into a shared-service model and done in a repeated fashion.
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Olympus Medical: Using an Online Learning Medium to Boost the Bottom Line
With a rapidly accelerating business load, 250 sales staff, 80 field engineers and approximately 350 repair technicians spread out around the globe, online training proved to be a welcome addition to the organization’s learning program. Olympus Medical ad
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Computer Sciences Corp.: Sea Changes in Learning & Development
The company’s capacity for change is especially evident in the recent efforts of the global learning and development management (GLDM) department, which supports CSC’s strategic and operational objectives through employee development and learning initiatives. The emphasis on what the company’s approximately 90,000 employees learn is shifting, said Holly Huntley, corporate director of GLDM. “We have…
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ATX Communications: Connecting Content With Results
It was essential to implement an easy-to-use e-learning authoring tool to simplify work for the industry experts and managers who produce the course content. But there was a problem. Budget constraints forced ATX to lay off one of its key Java programmers, creating a hole in a key content area. Faced with this lack of…
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The Power of Simulations
The IT professional sits down in front of her computer and begins pressing keys. Phones are ringing, colleagues are calling, and the employee’s mind races in several directions. Not quite remembering advice from that classroom course last year, she hits the wrong key. Faster than she can say, “Oops,” a worldwide network collapses. The sales…
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Developing Content to Deliver Results
Developing high-value content that advances your business strategy and tactics presents two key challenges. The first challenge is to determine what existing content provides the greatest value and, just as important, what does not provide value. The seco
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Business Intelligence: The Growth of Simulations
There has been a considerable amount of debate on the subject of whether simulations will have an impact on mainstream employee education some time in the future. Well, the future is now. In a survey conducted this year of Chief Learning Officer magazine’












