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The Lean Enterprise: Combating Waste
No enterprise can rest easy in today’s economy—not if it expects to be around for the long haul. The astute enterprise scrambles for every advantage it can muster. Companies looking to control costs have increasingly turned to the principles of a “lean en
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Taking Simulations to the Next Level
Simulations are poised to be the next big thing in learning and development. According to industry research firm Gartner, 50 percent of enterprises will be using simulations to teach vital skills to their sales and customer support professionals by 2006.
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Fourth Shift: Lean and Learning
In 2002, like many technology companies, Fourth Shift, a product of SoftBrands, had gone through several rounds of layoffs. Even though fewer resources existed, the company still had to increase customer satisfaction and revenue, educate internal and exte
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Prince William County: Using E-Learning to Fulfill Development Plans
Following an overall budget reduction strategy that began in the early 1990s, Prince William County (PWC), Va., had to rebuild its training program almost from scratch. “Everybody across the country, at least in local government, dumped their training pro
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Educational Renewal Keeps Senior Executives Abreast of New Core Competencies
Business technology and best practices are changing far more quickly than executives can keep up. As a result, CEO’s are going back to school to stay abreast of new core competencies, such as Six Sigma and performance enhancement, to update and develop th
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E-Learning Ecosystems: The Future of Learning Technology
Over the past few years, delivering on the vision of a thriving e-learning ecosystem has remained a thorn in the side of numerous chief learning officers. While e-learning technology has matured considerably since its inception, many practitioners remain
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Red Hat: Customer Satisfaction Drives Enterprise Success
Red Hat, a leading provider of open-source and Linux, is headquartered in Raleigh, N.C., with offices and customers located around the world. In addition to being a key revenue-generator for the organization, Red Hat’s customer training and certification
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Communications Training: Making Six Sigma Work
What could be missing from your Six Sigma training strategy? Chances are you’ve missed one of the most critical success factors for any quality or productivity initiative: communication skills training. Six Sigma, like ISO 9000 and total quality managemen











