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Cross-Selling: Serve Well, Then Sell
As consumers spend more money and spend it more often, they also expect higher levels of customer service. It is hard to think of a purchase for which service is not a central component, if not the entire source of value. Whether making a purchase in a de
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Hyperion: Global Governance in Progress
Even medium-sized companies can go global. Hyperion is a leading enterprise software provider of business performance management solutions. The company employs approximately 2,400 people in 20 countries and manages a […]
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Corporate and Academic Convergence
One of the dubious distinctions of functioning in two worlds at the same time is the loss of credibility when straddling. Each side views with suspicion anything less than total commitment. Much of that uneasiness may stem from stereotypes: Academics inha
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Turn the Channel: Learning for the Extended Enterprise
Providing learning to channel partners helps increase revenues and satisfy customers. Business Intelligence Board research reveals opportunities to build on efforts and create successful learning for the extended enterprise.
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Saab: Rapid Deployment and the Extended Enterprise
With 240 dealers displaying the Saab logo nationwide, Saab Cars USA takes its technical and sales training responsibilities very seriously. Facing enormous pressure to meet faster new model introduction cycles […]
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A Strange Footprint
This is the case today with the use of technology for learning. New technologies are, regrettably, mainly used as a supplement to or proxy for the classroom. There is huge […]
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Move Over Content: Context is King!
I can still remember the early days of teaching technology. During the word-processing section of a PC Literacy course, an actual gasp would be heard as the text and cursor […]
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Learning Games: The Creative Side of E-Learning
Online games have presented organizations with an opportunity to communicate new learning concepts, terminologies and technology information in ways that learners often find engaging and involving. When learning is fun, […]