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Learning’s Role in Transforming the IT Workforce
Increasingly, CLOs are pulled into discussions on how to improve the productivity and performance of specific strategic workforces—sales, customer service, research and development, and the information technology workforce. The need for “IT transformation” is boldly proclaimed by CIOs, yet the transformative actions are not often as bold as their words. Where IT transformation has produced…
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North Shore-LIJ Health System: Preparing for the Storm
Kathleen Gallo, chief learning officer and senior vice president of the North Shore-Long Island Jewish Health System (North Shore-LIJ), is preparing for the “perfect storm” of baby boomer retirement. “The clouds are gathering on the horizon, the barometer is falling, the wind is starting to shift, and everyone needs to start planning for impact now,”…
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Connecting CLOs With the Recruiting Process
Recruiting new employees involves workforce planning, attracting new employees and getting new faces oriented to their work environment. CLOs can be valuable partners to human resources, every step of the way.
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Banco Popular: Connecting a Workforce to Learning
Banco Popular North America began its tradition of providing banking services to the under-served in Puerto Rico in 1893. Now, Banco Popular has approximately 2,000 employees in California, Florida, Illinois, New Jersey, New York and Texas. These “DreamMakers” bring the organization’s shared values and agreements to life for its customers. “Shared agreements represent what people…
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Stephen B. King: The Engine Behind Learning at Constellation Energy
As CLO for Constellation Energy, an energy supplier with a diversified fleet of generating units, multiple lines of business and customers in nearly three-dozen states and Canada, Stephen B. King must empower nearly 10,000 employees through learning.
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Benchmarking Is a Two-Way Street
Before others will agree to share their best learning practices, they have to know the process is a two-way street. Equally important for both parties is to agree on what will�and what won�t�b
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In Global Business, English Is Not Just for Americans
Last week, we discovered that corporate leaders often suffer from a fear of public speaking. Now, it looks like the English language itself is a problem. Specifically, the world of business has spread so far and so fast that communication has become an is
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Has Online Learning Eclipsed the Classroom’s Value?
Online learning has proved that it can create cost and time savings in different scenarios at different companies across a variety of industries, but the type of learning offered is usually based on fact or skill acquisition. Leadership development has, f












