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Countrywide Financial Corp: Improving the Quality of IT Education
As one of the nation’s leading mortgage and financial-services companies, Countrywide Financial Corp.’s overall success is greatly reliant on the knowledge and proficiency of its 4,500-plus IT professionals. In fact, Countrywide uses more than 1,400 different business-critical technologies and applications on a day-to-day basis. That’s why Countrywide Executive Vice President and Chief Technology Learning Officer…
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Quality Control: Lessons from (and for) Mid-Market Companies
The challenges learning and development organizations face can intensify for mid-market companies. Due to limited communication with senior leadership, IT-infrastructure confines and budget constraints, many mid-market companies struggle to establish lear
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Army National Guard: Evaluating Educational Effectiveness
A recurring news item of late has been about branches of the U.S. military missing their annual recruiting goals, instigating fears of a manpower shortage in the services. Particularly stretched in terms of personnel is the Army National Guard, which has gone above and beyond its traditional mission to put more boots on the ground…
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Best Practices in Learning Governance
Many organizations now view learning less as a cost center and more as a driver of enterprise value. With this shift in perception, enterprise-learning governance becomes more important and more strategic to an organization’s ability to thrive.
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Courses are Dead
When I tell training vendors “courses are dead,” they look at me as if I’d brought a skunk to their picnic. Roger Shank sums up the failure of training in four little words: “It’s just like school.” The better part of two decades of schooling has brainwashed, er convinced, us that courses are the default…
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General Motors’ Donnee Ramelli Drives Innovation to Boost Business
To address the unrelenting economic and competitive pressures General Motors has recently faced, the automaker charged Donnee Ramelli, president of General Motors University, with ensuring GM’s 80,000 employees focus on innovation, technology and mission-
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Jenny Craig: Training Toward Results
With more than 3,000 employees, Jenny Craig, Inc. continuously invests in its people through comprehensive, continuous blended learning solutions to improve the way they help clients look better, feel better and live healthier lives.
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How Much Business Is in Your Business Plan?
Over the years, I’ve reviewed many planning documents for learning organizations of all shapes and sizes. Most are internally focused and detail staff resources, budgets, planned technology purchases, planned programs and new courses. Missing in most is a strong business perspective — the outward view that brings business credibility to the learning organization. Effective business…












