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CIGNA Service Operations: Making Strategic Change Happen, and Making It Stick
At large, multibillion-dollar corporate entities, encouraging employees to adopt new behaviors can be a daunting challenge. This was the case in 2002 to 2004 for the leaders of CIGNA’s service operations organization.
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Learning’s Place During CEO Transitions
Because CEO transitions now occur more frequently, it is especially important for companies to execute those transitions effectively.
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Critical Organizational Competencies for a Globally Integrated World
At the center of the globally integrated enterprise is the workforce itself.
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Readiness Assessments: Measuring and Narrowing Gaps
When you endeavor to try to know what you don’t know, we call that a readiness assessment – it is a planning tool to help identify gaps in existing strategies and processes.
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Holiday Inn Express: Delivering Critical Training Globally
At Holiday Inn Express, line-level staff learning always had been conducted traditionally, at individual hotels.
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Improving Customer Service Through Learning
When clients need support or assistance, an organization’s ability to address and resolve those matters consistently, in a quality manner, is a key component.
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All People Come First at AARP
Built on a decidedly pro-education foundation, AARP seeks to maximize the effectiveness of its large workforce through myriad learning opportunities.
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Summer Camps for Learning
In the pharmaceutical industry, it’s common for plants to experience preventative or scheduled maintenance shutdowns. What’s not so common is to hold a weeklong training camp during the shutdown.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
Technology
Innovations in technology are forever transforming the learning and development industry. Management needs to continue to immerse themselves in these transformations in order to keep up with current trends and changes in competing companies.
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