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Chrysler LLC: Managing Performance of a Diverse Dealership Community
The brand integrity of Chrysler depends on customer satisfaction, which is driven by well-trained dealership personnel.
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Five Trends in the LMS Market
We spoke with several LMS providers to see how they’re responding to challenges organizations are facing.
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Three Learning Trends to Watch in 2008
As we enter 2008, what trends should we be aware of in managing a high-performing learning organization?
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Learning Transparency and Assumptions
Most trainers or instructors begin their classes with a statement of objectives, but often one perspective is missing.
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Applying CRM Concepts to E-Learning
Many CRM concepts used in retail can work for learning initiatives as well.
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E-Learning Is Dead. Long Live E-Learning!
E-learning has meant many things to many people over the past 15 years.
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Making Resolutions or Solutions?
It’s traditional at this time of year for most of us to resolve to change our behavior or meet personal goals.
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Top Five Trends in Simulation Training
With the emergence of more sophisticated software, 2008 promises to be an eventful year on the simulation front.