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Avaya: Outsourcing for Business Results
When Avaya—a global leader in business communications software, systems and services—prepared to embark on an aggressive schedule of new product launches, a key success factor was making training programs immediately available to help customers promptly realize efficiency, performance and business benefits. It became clear, however, that Avaya’s geographically fragmented learning organization was not positioned to…
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Learning BPO: Overcoming the Misconceptions
Learning business process outsourcing (BPO) services are now officially the most robust segment of the corporate training field. It’s easy to understand why. Learning BPO (also known as training outsourcing) has become the logical solution for companies seeking to move from fixed to variable costs, and to shed learning functions that are not core to…
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The Personal Side of Outsourcing
When companies transfer all or part of their learning functions to an outsourcing provider, change ripples through both organizations, especially the people whose jobs are redefined. Guido Minaya—who until June 2001 was the director of learning services for Avaya’s Caribbean and Latin America region, with a staff of about two dozen—recalls his initial reaction to…
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Learning Business Process Outsourcing and the Journey to High Performance
What’s on the minds of learning executives today? An exclusive Accenture Learning research study has found that a single, common goal dominates the learning field today: leveraging the learning function to make a business impact and achieve high performance. Corporations and governments alike have high expectations for their learning organizations today. As companies focus on…
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Achieving Business Results With Learning Outsourcing
Overview Learning Business Process Outsourcing and the Journey to High Performance Feature Breaking Through to High Performance: Unleashing the Power of Learning BPOHarry H. Brakeley Feature The Personal Side of Outsourcing Brian Summerfield Case StudyA.G. Edwards: Learning and IT TransformationKellye Whitney Case StudySun Microsystems: Improving Customer Satisfaction Through Learning Outsourcing Kellye Whitney Case StudyAvaya: Outsourcing…
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Saba Acquisition of THINQ Offers Customers Road Map for Strategic HCM Solutions
Over the next 60 days Saba, a global provider of human capital management solutions, will finalize the bits and pieces necessary to acquire privately-held THINQ, a leading vendor of enterprise learning management systems.
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Improving Strategic Implementation From the Middle
Middle managers are the engine of the business. CLOs must have strategies and programs in place to strengthen this mission-critical group.
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Finding the Client-Vendor Balance
When outsourcing learning content and solutions, a transparent process ensures a successful relationship.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
Talent Management
An organization’s talent management encompasses the acquisition and strategic development of talent, as well as leadership’s responsibility to the organization’s culture that attracts talent to the company.
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