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Prince William County: Using E-Learning to Fulfill Development Plans
Following an overall budget reduction strategy that began in the early 1990s, Prince William County (PWC), Va., had to rebuild its training program almost from scratch. “Everybody across the country, at least in local government, dumped their training pro
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Why Does Learning Matter?
Today, executive management understands that organizational learning enables organizational performance. It enables agility, change and growth. Because it is the centerpiece of the strategy to recruit, retain and leverage the most talented people, learnin
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Jim Caprara: Connecting Education and Nextel Strategy
As a leading provider of wireless communications services, Nextel Communications Inc. attained its success in the marketplace through exceptional customer service and training like that directed by Jim Caprara, vice president, human resource development (
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How Will Interest in Outsourcing Change the CLO’s Role?
According to a recent IDC study, the market for business process outsourcing (BPO) in the learning function reached $2 billion in 2003, an increase of 150 percent over 2002. Big numbers, yes, but the forecast numbers are even bigger: a $10 billion learnin
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Want E-Learning Accepted? Show Them the ‘Real’ Money
If managers could demonstrate a return on investment (ROI) for e-learning, would that make a compelling case for the acceptance of e-learning by decision-makers? Financial projections alone may not be enough to satisfy a skeptical audience. To make those
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Motivating Sales Forces With Enhanced Learning
Motivating learners in today’s environment of sensory overload is a formidable task. Directors of media events confirm that 15 seconds devoted to one scene or idea is stretching the limits of today’s audience. Motivating a sales organization to undertake
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Communications Training: Making Six Sigma Work
What could be missing from your Six Sigma training strategy? Chances are you’ve missed one of the most critical success factors for any quality or productivity initiative: communication skills training. Six Sigma, like ISO 9000 and total quality managemen
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Analytics: The CLO’s Case in the CEO’s Language
One measures, of course, to impact decision-making. The purpose of any measurement is to provide meaningful, objective and accurate information to facilitate that decision-making. The context and type of decision drives the measurement effort. This is why