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Philips Medical Systems: Extending Learning to the Customer
“We’re a product division of Royal Philips Electronics, and within that product division we offer learning services in support of the products that we sell,” said Douglas Dell, a global director for Philips Medical Systems, who leads the company’s Internet program. Philips launched the Online Learning Center in 1999 in order to meet a growing…
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Unleashing Organizational Know-How
For many large U.S businesses, the past few years have been lean ones. The recession of 2001 and the jobless recovery that has ensued has seen management focus on cost-cutting and increasing productivity to position their companies for growth in the next
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The Learner-Centric Approach to Enterprise Education
Just as the product-oriented enterprise of yesterday was forced to become the market-oriented enterprise of today, to stay relevant the learning and development department of tomorrow will have to give up on today’s management-centric model in favor of a
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Learning Utilization: Avoiding the ‘Cricket’ Risk
One of the funniest put-down lines of my daughter’s generation (she’s 15 years old) is the single word, “crickets.” Think of it in the context of telling a joke to your kids, who of course do not think it’s funny: You give the punch line and get nothing i
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Collaborating With Universities to Create a Continuous Learning Culture
Four years ago, a South Dakota-based health care organization developed a partnership with a local university to offer an online nursing degree program for its employees. Around the same time, an Illinois manufacturer brought a local university on-site to
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Why Training Spending Levels Don’t Matter Anymore
Training expenditure is a metric still used by many human resources and training professionals, as well as some market evaluators, to measure the value that enterprises place on education and training. However, it is known that training expenditure per person is not an indicator of: Access to training for employees. The quality of the training.…
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The Internal Revenue Service: Counting on Learning
With around 100,000 permanent and 20,000 seasonal employees, the Internal Revenue Service (IRS), a branch of the Department of Treasury, interacts with more Americans than any other public or private institution. In 2002, the IRS processed almost 227 mill
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Governing the Learning Organization in an Era of Strategic Human Capital Development and Management
Global competition, the knowledge revolution and the growing expectations for performance drive every organization to achieve more effective and efficient learning, and drive the development and management of its human capital. The next horizon of opportu












