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The National Security Agency: Education Produces Protection
Cracking the code of transmissions from adversaries is key to national security. The U.S. National Security Agency relies on learning to help develop its top-secret workforce into performance leaders.
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Learning How to Learn
While standing in driving rain while waiting to cheer for my daughter’s high school crew team, I had a surprising conversation with one of her coaches—a discussion related to the […]
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Three Sides of Enablement
Most of the research on informal learning states that it encompasses as much as 80 percent of the learning that occurs in companies today, yet very few training organizations have […]
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AirTran: Simulating Success to Create the Real Thing
The airline industry always has been fiercely competitive. The economic strife of recent years has made the battle for passengers, and in some cases staff, even tougher, particularly for smaller […]
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Overcoming Challenges in Learning and Development
Economic, social and technological changes are affecting the increasingly global workforce. Research suggests a shortage of skills for future job roles. Next-generation CLOs must answer strategic questions to overcome these challenges.
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Homewood Suites by Hilton: Learning Leads to Service
When Hilton Hotels conceived its Homewood Suites brand, it had a certain kind of customer in mind: the long-term guest. This was someone who had to stay in a room […]
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Blended Learning: Reinforcing Results
The Research Institute of America has documented declining retention following course completion. Through careful planning and thoughtful partnership, blended solutions can yield impressive results.
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American Express: Reinforcing Leadership Development
Over the past few years, American Express has embarked on an ambitious plan to implement enterprise-wide blended leadership development. While CEO Ken Chenault streamlines the company’s core operating businesses, reducing […]