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Three Sides of Enablement
Most of the research on informal learning states that it encompasses as much as 80 percent of the learning that occurs in companies today, yet very few training organizations have defined approaches to understanding and supporting it. I’m not saying that informal learning should become formal, but it appears that those of us who impact…
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AirTran: Simulating Success to Create the Real Thing
The airline industry always has been fiercely competitive. The economic strife of recent years has made the battle for passengers, and in some cases staff, even tougher, particularly for smaller airlines. A few years ago AirTran Airways was having trouble finding qualified candidates for its reservation centers in Atlanta and Savannah, Ga., which handle more…
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Overcoming Challenges in Learning and Development
Economic, social and technological changes are affecting the increasingly global workforce. Research suggests a shortage of skills for future job roles. Next-generation CLOs must answer strategic questions to overcome these challenges.
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Homewood Suites by Hilton: Learning Leads to Service
When Hilton Hotels conceived its Homewood Suites brand, it had a certain kind of customer in mind: the long-term guest. This was someone who had to stay in a room five or more nights due to long-term projects and assignments, an extended vacation or a relocation. Because of its business objectives, Homewood Suites had to…
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Blended Learning: Reinforcing Results
The Research Institute of America has documented declining retention following course completion. Through careful planning and thoughtful partnership, blended solutions can yield impressive results.
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American Express: Reinforcing Leadership Development
Over the past few years, American Express has embarked on an ambitious plan to implement enterprise-wide blended leadership development. While CEO Ken Chenault streamlines the company’s core operating businesses, reducing costs and headcount, he also has called on the Talent Acquisition & Development organization to strengthen its high-potential and leadership ranks. Fortunately for Chenault, Katharine…
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Aligning Education With Business Strategies
In the past, training and development focused on individual competencies and talent building, but as new problems must be solved, learning must adapt to solve them. The trick is to develop individuals to execute strategy.
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Cendant’s George Selix: Building a Learning Estate
After working as a CLO for Century 21, George Selix was prompted to lead learning at Cendant Real Estate Franchise Group. Centralizing certain functions has helped Selix connect learning and results.












