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T-Online: Bringing Learning Online for Call Center Workers
The call center is one of the most important points of contact between a company and its customers. Ineffective call center operations can affect customer retention and loyalty, not to mention an organization’s ability to fulfill whatever need that prompt
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University of Leeds: Needs Analysis Foundation of Effective IT Training
University of Leeds: Needs Analysis Foundation of Effective IT Training
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Microsoft: Learning Outside the Box
Unlike many organizations its size, Microsoft has no single chief learning officer. Instead, Microsoft’s nearly 65,000 employees fall under one of four major learning organizations.
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Correctional Services Canada: Working the System with Learning
Correctional Services Canada: Working the System with Learning
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Social Learning Arrives: Is Your Organization Ready?
Social Learning Arrives: Is Your Organization Ready?
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Workforce Capabilities: Tailoring Education for Key Positions
When aligning education to key positions, learning must be strategically planned in terms of design, delivery and evaluation. Asking 10 critical questions can help learning professionals find the right fit for educational opportunities.
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LCMS: Converging Content and Technology
The LMS and the LCMS are two systems separated by more than simply the letter "C." Learn about the benefits of learning content management systems and their integral position within learning departments.