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8th-Habit Leadership, Part 2: Two Mindsets
In my last column, I pondered the millions of dollars organizations spend on leadership development without achieving any significant breakthrough in leadership effectiveness. I think I know why there’s no […]
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Building Leadership Skills for 2005
Each new year brings with it the inevitable resolution-making—but not just by individuals. Organizations are busy creating goals and highlighting areas for development, as well as planning budgets and strategies to guide enterprise activities in the comin
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Reducing Time-to-Proficiency in Global ERP Deployments: A Five-Phased Approach to Effective User Training
A 1% increase in productivity typically produces more than 10 times the impact of a 1% decrease in training costs. Effective training reduces “time to proficiency,” as well as overall training time, and empowers your users — in all regions — to interact f
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Customer Education: Expanding Revenue and Driving Business Growth
High-performing learning organizations are twice as likely to offer customer or channel partner education. These companies understand that learning enables top-line growth and increases shareholder value.
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Learning That Leads to High Performance
A survey of 285 learning executives conducted by Accenture Learning clearly demonstrated a link between the most effective learning organizations and the overall performance of the companies they serve. Companies […]
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GE Consumer Finance: Expanding Global Training, Expanding Business
As vice president of training and development for GE Consumer Finance, Ginny Ertl is responsible for creating a global learning community. With her help, 32,000 employees help bring good things to light.
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Manager’s Quiz: Are You a Coach or a Referee?
If you’re a manager-coach, you’re ensuring that your employees are experiencing as much success as possible. If you’re a manager-referee, you’re waiting for your staff to make mistakes so that you can run interference, call a penalty and tell the person w
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The Key to Improving the Bottom Line Could Be a Game
There is a disturbing yet common misconception among Fortune 500 and Fortune 1000 companies that the majority of employees understand the financial roles they play in their organizations. According to a recent survey by training, performance enhancement a











