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The Changing Face of Simulations
Performance simulations can deliver dramatic results—from increasing customer satisfaction to decreasing the time needed to handle a help-desk call. As these tools evolve with technological changes, CLOs must adapt as well.
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Becoming a Value-Added Business Partner
For years, CLOs have heard about the importance of being a “value-added” business partner. In fact, many have become respected and valuable business partners to fellow members of the C-suite. […]
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Learning Strategies: Blended Instruction
With employees stretched ever thinner, it’s important to get the most out of time spent learning face-to-face. Delivering content through blended methods prior to classroom time helps everyone maximize the benefits of the learning experience.
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Randstad: Demonstrating Success in Learning
International staffing firm Randstad Holding, which connects approximately 250,000 provisional personnel to businesses in 17 countries every day, touts the motto, “We put people to work.” A corollary of that […]
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Connecting CLOs With the Recruiting Process
Recruiting new employees involves workforce planning, attracting new employees and getting new faces oriented to their work environment. CLOs can be valuable partners to human resources, every step of the way.
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Banco Popular: Connecting a Workforce to Learning
Banco Popular North America began its tradition of providing banking services to the under-served in Puerto Rico in 1893. Now, Banco Popular has approximately 2,000 employees in California, Florida, Illinois, […]
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Useful Things
CLOs face so many decisions, weigh so many priorities and have to keep up with so many new things every day that they can use all the help they can […]
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The Complete CLO
As you know, learning leaders often write in these pages about the strengths and successes of the professional development programs administered at progressive organizations. These same learning executives speak at […]











