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Creative Alliances – GOLD: Linda Boyer-Owens, Vice President, People & Organizational Development University Health System
San Antonio-based University Health System (UHS) was facing a crisis: The registered nurse (RN) vacancy rate had shot up to 22 percent— threatening patient-care quality and requiring the UHS Emergency Center to close its doors to some trauma events. In addition, the lack of community resources was hurting both employees and patients. Linda Boyer-Owens, vice…












