In the competitive restaurant industry, loyal customers are won over through a quality product and service, and the people most responsible for winning customers are the employees working behind the counter and in the kitchen. These are the folks who gree
- Build commitment to change through high-involvement change leadership July 7, 2020When leading people through change, what you are changing is important — but involving people in the change can be the difference between failure and… Read More
Training is an essential element for every company, whether it is an established Fortune 500 corporation or a recent dot-com startup. If an employee is not properly trained on the latest technology, product offering and company mantra, a company cannot ef
Today’s litigious workplace climate puts further stress on businesses that are also facing shareholder lawsuits citing the lack of effective corporate governance, as well as mounting regulations and skyrocketing insurance prices. And companies in all indu
You don’t need me to tell you that collaboration is key to your way of doing business. That’s a lesson that most of us learned early in our careers, and I’d wager learning executives like yourselves were early adopters. Executives and managers all interac
Microsoft Corp. announced that is will acquire PlaceWare Inc., a provider of Web conferencing services. The two companies will work together to provide customers with online conferencing solutions to connect people in a real-time conferencing environment.
Memorial Hospital and Health System, located in South Bend, Ind., is one of the premier cardiovascular and orthopedic hospitals in the United States. Memorial’s focus is on innovation as a way of doing business. With 3,200 employees, getting the message o
Imagine being at the helm of a good-sized sailing yacht. The calm has given way to strong wind gusts, fog and stormy seas. You must rely on the skills of the crew, limited resources, navigation equipment and common sense to safely guide you and your crew
In today’s volatile economy, corporations are continually looking for innovative ways to enhance shareholder value and improve bottom-line results. While there have been a variety of strategies implemented to achieve these goals, successful organizations
IBM is no stranger to the concept of corporate education. In fact, providing workforce development opportunities is part of the technology giant’s corporate heritage, a time-tested effort to ensure market leadership through top-notch associates trained an
As executives with a strong interest in the delivery of learning, you don’t have to be told that education is big business. Whether your business is manufacturing or marketing, there are undeniable advantages to leading a well-trained team.
The Veterans Benefits Administration (VBA), one of the three main administrations of the Department of Veterans Affairs (VA), provides benefits and services to American veterans and their families in recognition of their service to the nation. Employing m
It is a challenge to train toward future states rather than to current practices. Training efforts are being stretched in many organizations to meet the current demands of developing proficient employees in the jobs that exist today. Moreover, organizatio
Now the second largest lighting company in the United States, OSRAM SYLVANIA has proved throughout its 102 years in business that it can invent itself repeatedly using technology and redirecting leadership development to attract and retain the most demand
In my last column, I discussed how every training department should establish itself as an investment, not an expense. Once this perspective is adopted, training programs need to align themselves with the organization’s best resources to guarantee success