Leadership Development

GOLD: Jenifer Johnson, Acting Manager, Organizational Development, Cleveland Airport System The Cleveland Airport System faced a high level of turnover as well as policy changes, leading to a disengaged workforce. Without a platform for learning and employee development — along with challenges such as an aging workforce, staff reductions, budget cuts and a large percentage…

GOLD: Kim Dorer, Director, Spectrum Health University, Spectrum Health Physician leaders, like all health care system leaders, are most effective when they achieve results through others. But it was difficult for employees in the medical field — most of whom were taught to review every test result with their own eyes — to depend on…

GOLD: Adri Maisonet-Morales, Vice President, Enterprise Learning and Development, Blue Cross & Blue Shield of North CarolinaOne thousand flowers are about to “bloom” at health insurance provider Blue Cross & Blue Shield of North Carolina. BLOOM, a new video-based learning system, stands for Blue Learning Opportunities On-demand Media. It is designed to allow the organization’s…

GOLD: Iron Mountain The challenges of merging different corporate cultures can be daunting, especially for a company with a long and rich history like Iron Mountain. The Chicago-based storage and information management firm began snapping up competitors in the mid-1990s, acquiring 250 businesses within 10 years and growing from a $100 million business to a…