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Karen Kocher: KISS and Tell at Cigna
Sometimes the best thing you can have in business is a big, fat KISS, as in, keep it simple, stupid. A popular phrase coined from a 1960 U.S. Navy project, the acronym has multiple iterations, but its meaning — don’t overcomplicate that which does not need complexity — could be a motto by which learning…
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Process Makes Perfect: It’s All About the Details
The first big question, according to Brian Underhill, founder and CEO of CoachSource, is whether an organization uses an internal or external executive coach. Many large organizations have learning professionals who are credentialed by a coaching organization such as the ICF, but Underhill said in most situations an external perspective is needed. “You really want…
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The Rise of Executive Coaching
Learning and development professional Susannah Baldwin has been satisfied with her track record of late. One of her students, a senior director, was recently promoted. Another was moved to lead a different part of the organization. But Baldwin, a leadership development veteran with a Ph.D. in clinical psychology, isn’t an in-house practitioner or a training…
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Big Picture Application: Broaden Coaching to Maximize Value
At fast-food company Yum Brands Inc., coaching is incorporated in its midlevel leadership program, Leadership Excel. Rob Lauber, vice president of Yum University, said the focus of the six-month-long program is building a pipeline of inspirational and strategic leadership qualities. Participants receive five one-hour coaching sessions where they converse one-on-one over the phone with a…



















