-
Karen Kocher: KISS and Tell at Cigna
Sometimes the best thing you can have in business is a big, fat KISS, as in, keep it simple, stupid. A popular phrase coined from a 1960 U.S. Navy project, the acronym has multiple iterations, but its meaning — don’t overcomplicate that which does not need complexity — could be a motto by which learning…
-
Process Makes Perfect: It’s All About the Details
The first big question, according to Brian Underhill, founder and CEO of CoachSource, is whether an organization uses an internal or external executive coach. Many large organizations have learning professionals who are credentialed by a coaching organization such as the ICF, but Underhill said in most situations an external perspective is needed. “You really want…

















