1. Great article. Learning, knowing and effectively communicating in the business/industry language is definitely a great asset to the business case of the learning leaders and it’s more effective with all stakeholders within the organization. This article confirms the need to add the business knowledge to the learning leader’s skill set for a successful outcome.

    It’s a wonderful experience to have value added conversations with the C-suite and other stakeholders when they fully understand what you are sharing. Knowing the business in which you work and understanding the extended functional areas as well will add great value to the whole.

    In my career experiences, I have witnessed the feedback when using the learning terminology within my communication efforts, oftentimes losing valuable time and effort in trying to explain the business case to others in the organization. More than once, I’ve walked away knowing I should have delivered that message differently. This is definitely true in the impromptu situations wherein the response is typically a knee jerk reaction response. As I always say, I’m a work in progress.

    As this article speaks to, the key is to take the time to really hone in the message and make it understandable to the recipient which is difficult sometimes due to time and other reasons however, the end result of a positive business focused outcome is certainly worth it. Align your communication to truly reflect the intended audience and look for avenues within the organization to grow the business skill set needed, one of which is truly engaging with other employees within the organization: Learn what they do, why they do it the business impact and how that relates to your message. What’s the old saying about being in the trenches?

  2. ROI (Return on investment) or ROL (Return on learning) has always been challenge to find the exact business impact due to learning interventions. Any improvement in business metric can fall under the haze of combined efforts and multiple interventions by multiple stakeholders. Given this scenario, the correct path in my view is to understand the business in details and come up with multiple interventions and let the leaders choose best one among those proposed solutions.

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