Santa Monica, Calif. — April 3
Cornerstone OnDemand Inc., a provider of on-demand, integrated talent management software and services, has announced that its customers gave the company stellar ratings in the just-released Bersin & Associates study, “2007 LMS Customer Satisfaction: An Industry Analysis of the Customer Experience with Learning Management Systems.”
Cornerstone OnDemand was rated as the overall satisfaction leader in all three segments in which it appeared.
Additionally, Cornerstone was one of only three companies to be identified as a customer loyalty leader.
“In the highly competitive learning and talent management space, vendors that can demonstrate customer satisfaction will come out ahead,” said Josh Bersin, president of the research and advisory firm. “Cornerstone’s customers are not only satisfied with their solutions but also recognize that Cornerstone can grow with their business, as evidenced by their leading loyalty ranking.”
The study evaluates 13 LMS vendors in 20 satisfaction categories — all from the customers’ perspective.
Ratings are analyzed and compared within three different segments:
- Vendor size and complexity.
- Hosted versus installed systems.
- Annual operating cost.
The study also analyzed customer loyalty.
The independent study is based on survey results from 516 system administrators, training managers and executives.
“Since its inception, Cornerstone OnDemand has made customer satisfaction a priority and guiding principle behind our consistent product innovation and personalized services,” said Adam Miller, Cornerstone OnDemand president and CEO. “It’s tremendously gratifying to see the results of the Bersin & Associates’ LMS customer satisfaction study and to know that we’re achieving our goal to deliver a world-class product and experience to our customers.”
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