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Learning Investments: More for Less
In the dot-com days, many companies were willing to invest more to get more. Companies would invest in changing a process to improve customer satisfaction, even if it took more labor hours. They would purchase more capable technology, even if it cost more
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Bob Corcoran: The Power of GE Education
More and more companies today are realizing the value of workforce learning and development, reaping the return on investments into human capital. Ask chief learning officers to name the leading companies in the enterprise education movement, and it’s alm
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Friends in High Places
“As technology transforms the way almost every job is done, America becomes more productive and workers need new skills.” –President George W. Bush Along with many Americans in late January, I heard the president utter those words in his State of the Union address. Maybe it’s conditioning now, but when I hear someone say “productivity,”…
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Communicate Value With a Learning Annual Report
Measuring the value of an organization’s investment in learning continues to be one of the five most pressing challenges facing chief learning officers, according to a recent Online CLO Forum conducted by Accenture Learning. CLOs voiced the need to be bet
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Building Accountability and Credibility in the Learning Process
Two things that have plagued the training industry include an absence of accountability to the businesses it serves and a lack of credibility with its various audiences. Two questions often raised are: How does one assess whether a user has learned someth
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Verizon: Calling on Learning Success
Verizon is the largest provider of wire-line and wireless communications in the United States, with 139 million access lines and 36 million wireless customers. The company has more than 167,000 employees with over 80,000 in critical field-service position
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Evaluating a Reusable Learning Object Strategy
There is little debate that effective instructional content (instructional material) is the cornerstone of good online learning and other kinds of instruction, such as traditional classroom instruction, videos, CBTs and job aids. The challenge for CLOs is
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Buckle Up: Generation Y Is Here
The year 1981 was very special—“Chariots of Fire” won the Oscar for Best Picture, IBM officially launched the PC, and generation Y was born. Generational cohorts are groups of people, usually born in the same 20-year time span, who share common life












