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Communicate Value With a Learning Annual Report
Measuring the value of an organization’s investment in learning continues to be one of the five most pressing challenges facing chief learning officers, according to a recent Online CLO Forum conducted by Accenture Learning. CLOs voiced the need to be bet
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Building Accountability and Credibility in the Learning Process
Two things that have plagued the training industry include an absence of accountability to the businesses it serves and a lack of credibility with its various audiences. Two questions often raised are: How does one assess whether a user has learned someth
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Verizon: Calling on Learning Success
Verizon is the largest provider of wire-line and wireless communications in the United States, with 139 million access lines and 36 million wireless customers. The company has more than 167,000 employees with over 80,000 in critical field-service position
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Evaluating a Reusable Learning Object Strategy
There is little debate that effective instructional content (instructional material) is the cornerstone of good online learning and other kinds of instruction, such as traditional classroom instruction, videos, CBTs and job aids. The challenge for CLOs is
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Buckle Up: Generation Y Is Here
The year 1981 was very special—“Chariots of Fire” won the Oscar for Best Picture, IBM officially launched the PC, and generation Y was born. Generational cohorts are groups of people, usually born in the same 20-year time span, who share common life
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UPS: Delivering Lifelong Learning
With a workforce of around 360,000 in the United States and around the world, the training and development leaders at UPS are intent on creating a lifelong learning environment. Corporate schools manage the various stages of employees’ careers, from orien
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T-Mobile: Shaping ROI With Learning Technology
When you add airfare, room and board, miscellaneous travel costs and time away from work, the task of training a workforce can be taxing to an organization’s operation budget. If cost is an issue, and it always is, and enterprise learning is an objective
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Risk-Mitigation Strategies to Increase Learning ROI
One sign of the increasing impact and scope of corporate learning today is that CLOs are starting to focus on risk-mitigation strategies. Budgets are being scrutinized, and learning executives are being asked to show a clear return on investment. With inc











