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E-Learning Ecosystems: The Future of Learning Technology
Over the past few years, delivering on the vision of a thriving e-learning ecosystem has remained a thorn in the side of numerous chief learning officers. While e-learning technology has matured considerably since its inception, many practitioners remain
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Red Hat: Customer Satisfaction Drives Enterprise Success
Red Hat, a leading provider of open-source and Linux, is headquartered in Raleigh, N.C., with offices and customers located around the world. In addition to being a key revenue-generator for the organization, Red Hat’s customer training and certification
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Communications Training: Making Six Sigma Work
What could be missing from your Six Sigma training strategy? Chances are you’ve missed one of the most critical success factors for any quality or productivity initiative: communication skills training. Six Sigma, like ISO 9000 and total quality managemen
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Analytics: The CLO’s Case in the CEO’s Language
One measures, of course, to impact decision-making. The purpose of any measurement is to provide meaningful, objective and accurate information to facilitate that decision-making. The context and type of decision drives the measurement effort. This is why
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Why Does Learning Matter?
Today, executive management understands that organizational learning enables organizational performance. It enables agility, change and growth. Because it is the centerpiece of the strategy to recruit, retain and leverage the most talented people, learnin
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Jim Caprara: Connecting Education and Nextel Strategy
As a leading provider of wireless communications services, Nextel Communications Inc. attained its success in the marketplace through exceptional customer service and training like that directed by Jim Caprara, vice president, human resource development (
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Education Is the Answer
Surviving and thriving in today’s business environment is anything but easy. From internal politics to competitive pressures, business leaders like you daily face a series of crises, challenges, hurdles and hindrances. It may be little comfort, but at
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The Changing Face of Community
When e-learning first hit the scene, I remember having a lengthy argument with a colleague of mine regarding how “impersonal” learning was going to become. The most frustrating part of the interaction was that my friend, like a 2-year-old, continued to co












